Course Q102

Implementing ISO 9001

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Description

This practical course will equip participants with the basic skills needed to plan, implement and maintain a Quality Management System (OHSMS) based on the ISO 9001 standard.

The course is aimed at those with responsibility for the planning, implementation and maintenance of processes affecting your product and service quality, and for ensuring that customer needs and expectations are understood and met.

1. the purpose and structure of a quality management system (QMS)
2. the requirements of ISO 9001 and how they relate to provide a robust system
3. documenting your processes and the core elements of your management system
4. developing a quality policy and improvement programme
5. scheduling and performing internal quality management system audits
6. using the corrective action process to address quality issues
7. conducting a management review and ensuring continual improvement
8. achieving certification to ISO 9001, the benefits and pitfalls

This practical and informative training course will include workshops and case studies.

By the end of the course you will be able to:

• identify key factors which affect product and service delivery
• develop processes, policies and systems which deliver continual quality improvement